Refund policy

Thank you for shopping at lirvona.com. We value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

Eligible Returns

  • Defective or Damaged Products: If your item arrives defective, damaged, or incorrect, you are eligible for a full refund or exchange.
  • Non-Defective Products: Items must be unused, unworn, and in their original packaging with tags to qualify for a return.

Return Process & Guidelines

To initiate a return:

  1. Contact our support team at support@lirvona.com with your order number and reason for the return.
  2. We will provide detailed return instructions.
  3. Return Address: 245, Remembrance Rd, Brampton, ON, Canada, L7A 4J9

Return Shipping Costs

For all returns—whether due to defect, damage, or change of mind—Lirvona covers the cost of return shipping. You will not be charged any additional fees.

Exchanges

Yes, we offer exchanges for all items. If you need to exchange an item for the same product, please contact us at support@lirvona.com.

Refund Process

  • Once we receive and inspect your return, we will notify you of its approval status.
  • Approved refunds will be processed within 7 days to the original payment method.
  • Please note that processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account for any pending transactions.
  • Contact your credit card company or bank, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please reach out to us at support@lirvona.com.

For any further questions or concerns, please get in touch with our customer support team at support@lirvona.com.

Contact Information:

Store name: Lirvona

Company Name: Welkin E-Commerce Inc.

Business Number: 740329966

Email: support@lirvona.com

Phone number:: +1 (437)-886-3936 

Address: 245, Remembrance Rd, Brampton, ON, Canada, L7A 4J9

Support Hours:
Monday - Friday 9AM - 5PM ET